Privacy Policy

At Sparks & Security refrigeration, electrical, and security Services we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information when necessary to provide our services. This includes, but is not limited to, name, contact details (email, phone number, address), payment and billing information, service details related to refrigeration, electrical, or security installations, and other information provided through communication with us. We collect this information when you contact us, request a quote, or engage our services.

2. Use of Personal Information

We use your personal information for purposes such as processing service requests and bookings, communication about services or accounts, legal compliance, customer support and relationship management, payment processing and invoicing, sending updates, promotions, or marketing materials (with your consent), and improving our services and website. We will only use your information for the purposes it was collected or as required by law.

3. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may disclose it to third-party service providers assisting us in delivering services (e.g., payment processors or subcontractors), if required by law, to enforce our Terms and Conditions or protect our rights and safety, and in the event of a business transfer (e.g., sale of assets). Our third-party providers must adhere to privacy obligations consistent with this policy.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. This includes secure storage of physical and digital information, limiting access to employees and contractors on a need-to-know basis, and regular review of our security practices. While we strive to protect your information, no system is completely secure. If a data breach occurs, we will notify affected individuals and comply with our legal obligations.

5. Accessing and Correcting Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To do so, contact us at [Insert Contact Information]. We will respond within a reasonable time and may ask for identity verification before processing your request.

6. Cookies and Website Data

Our website may use cookies to improve your experience. Cookies are small files stored on your device that help us recognise your browser and track certain information (e.g., IP address, browser type, and browsing behaviour). You can disable cookies via your browser settings, though this may limit some website features.

7. Marketing and Opting Out

If you receive promotional materials from us, you can opt out at any time by following the instructions in the communication or contacting us at [email protected].

8. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and changes take effect from the date of posting. We recommend reviewing this policy periodically to stay informed.